Privacy notice

Who is responsible for your information

FHS Solutions is the trading name of Sumaya Mia Akthar, a sole trader. Sumaya Mia Akthar is responsible for the personal information handled by FHS Solutions.

Information we may collect

When you contact us by email, telephone or WhatsApp, we may receive:

• your name and organisation;
• your email address and telephone number;
• your service address or postcode;
• details of the services, training or support you require; and
• correspondence, appointment and quotation information.

Our hosting and security providers may also process limited technical information, such as IP addresses, browser information and security logs, to operate and protect the website.

Google Analytics may process a pseudonymous browser identifier, approximate region, device and browser information, pages viewed and referral details. We configure it for aggregate website statistics and do not use it for advertising, individual visitor profiling or session recordings.

How and why we use it

We use personal information to:

• respond to enquiries and recommend an appropriate service;
• prepare quotations and arrange appointments, training or contracted support;
• deliver and administer requested services;
• maintain business, safety, accounting and legal records; and
• protect our website, customers and business from misuse or fraud; and
• measure aggregate website use and improve navigation and usability.

We normally rely on steps requested before entering a contract, performance of a contract, legitimate interests in operating, protecting and improving the business, and legal obligations. For limited aggregate website statistics, we rely on the statistical purposes exception under PECR and our legitimate interests under the UK GDPR. We continue to use consent where the law requires it, including for electronic marketing.

Website analytics

Google Analytics provides aggregate website traffic reports that we use only to understand and improve this website. Advertising storage, personalisation signals and Google Signals are disabled. We do not use Microsoft Clarity or any other individual session-recording service.

You can object free of charge at any time through the Analytics control shown on every page. See our cookie information for the technologies used and how to manage your preference.

Who we may share it with

We may share only the information needed with service contractors, course or assessment providers, equipment suppliers, IT and hosting providers, email and communications providers, professional advisers, insurers, or public authorities where necessary. We do not sell personal information.

If you choose WhatsApp or another external service, that provider processes information under its own privacy terms. Google may process analytics information outside the UK. Where international transfers occur, the providers are responsible for using applicable transfer safeguards and contractual protections.

How long we keep it

We keep enquiry information only for as long as it is reasonably needed to respond, follow up and manage the requested service. Information connected with customers, contracts, safety work, payments or disputes may be retained for longer where required for business, insurance, tax or legal purposes. Analytics information is retained according to the settings and retention periods in the relevant Google Analytics account. We review information and remove it when it is no longer needed.

Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability, or object to how it is used. You may also withdraw consent where consent is the basis for processing. The website's Analytics control provides an immediate way to object to aggregate website statistics. Contact us using the details above.

You can complain to the Information Commissioner's Office at ico.org.uk.

Changes to this notice

We may update this notice when our services, providers or legal responsibilities change.